FAQ
Delivery
When Will My Item Be Dispatched?
Ready Made: 1-2 working days
Personalised Items: 2-3 working days
Custom Mugs: 3-5 working days
You will be sent an email notification once your order has been dispatched.
Where Is My Order
Once you have been informed that your item has been dispatched, please allow time for its arrival.
UK: Up to 2 working days
International: Up to 7-10 working days
Do You Deliver Internationally?
We do deliver to various locations.
Australia, Austria, Belgium, Brazil, Canada, Chile, Denmark, France, Germany, Hungary, Ireland, Italy, Netherlands, New Zealand, Norway, Portugal, Spain, Switzerland, UK, USA
Mug Care
Can I Wash The Mugs?
You can rinse inside with warm soapy water
Gently clean outside with a soft cloth
Are The Mugs Dishwasher and Microwave Safe?
No
What Is On The Front Of The Mugs?
Rhinestones and/or Flowers
Are There Variations On The Mugs?
Mugs that have a flower on them can have a different flower design/colour.
Custom Mugs
Do You Do Custom Mugs?
Yes
How Do I Order A Custom Mug?
Please contact us first before purchase to ensure we can create the design you are after. If it is approved
- Click the Mug Dropdown
- Select Mugs For Custom
- Choose Custom Mug and add it to your cart and purchase
Once this has been processed we will begin the custom design
How Long Do Custom Mugs Take?
3-5 Working Days
As the mugs are individually handmade time is needed to design and set the mugs.