Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Delivery
When Will My Item Be Dispatched?
Due to the handmade nature of our items, orders may take up to 3 working days to be dispatched. You will receive a notification email once your order has been shipped.
What service is used?
UK Royal Mail Tracked Delivery
Some International Locations DHL, Fedex or DPD Tracked
Where Is My Order?
Once you have been informed that your item has been dispatched, please allow time for its arrival.
UK: Up to 2 working days
International: Up to 10 working days
Do You Deliver Internationally?
Yes! We offer free delivery to most countries, including:
Andorra, Australia, Austria, Belgium, Canada, Denmark, France, Germany, Hungary, Ireland, Italy, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, South Africa, Slovenia, Spain, Switzerland, UK, USA
For the following countries, shipping is free up to 750g; orders exceeding this weight will incur a fee:
Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, Guatemala, Mexico, Paraguay, Peru, Venezuela
Please note: Import duties, taxes, and customs fees are the responsibility of the buyer and are not included in the item price or shipping cost.
How Do I Enter Discount Code?
Desktop:
At checkout enter your discount code in the field below your product, then click Apply.
Mobile:
At checkout, tap the order summary at the top to expand it. Enter your discount code in the field provided, then click Apply.
Product Information
How Do I Wash My Items?
Mugs, Bottles, Tumblers, Plant Pots and Make Holders:
- Rinse inside with warm soapy water
- Gently clean outside with a soft cloth
Are The Items Dishwasher and Microwave Safe?
No
What's On The Products?
Rhinestones and/or Flowers
Are There Variations Of The Products?
All items are handmade, so no two will be exactly alike. The placement of rhinestones will be different, and the colour or style of flowers and accessories (if included) may also differ from item to item.
What does it mean by Left or Right Handed Mug?
- For left-handed use, the design shows on the front when you hold the handle.
- For right-handed use, the design shows on the front when you hold the handle.
All items are handmade, so no two will be exactly alike. The placement of rhinestones will be different, and the colour or style of flowers and accessories (if included) may also differ from item to item.
Custom Mugs
Do You Do Custom Mugs?
Yes
How Do I Order A Custom Mug?
How Long Do Custom Mugs Take?
3-5 Working Days
As the mugs are individually handmade time is needed to design and set the mugs.